> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dialtu.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Book an appointment by hand

> The New Event window, from client to time slot

## Before you start

<Check>
  At least one **service** with a member professional who has **availability**. See [Services](/en/calendar/services) and [Availability](/en/calendar/availability).
</Check>

<Check>
  **Calendar** Admin, View All or View Own permission.
</Check>

## Steps

<Steps>
  <Step title="Open New Event" icon="plus">
    On the agenda, press **+ New Event**.

    <Frame caption="New event form before choosing a service">
      <img src="https://mintcdn.com/dialtu-0be120d3/4ZUrsSjBIO2Dd9Ez/images/en/calendar/new-event.png?fit=max&auto=format&n=4ZUrsSjBIO2Dd9Ez&q=85&s=f67e73fc8464b9c699d4f6b5bdd39e19" alt="'New event' modal titled 'Book an appointment on the calendar' with client Liam Williams filled in, an empty 'Select a service...' Calendar Service dropdown, Appointment Type buttons Call / In-Person / Video call, Assign to Staff 'Auto-assign / Any available', timezone America/New_York, a day picker (FR 18 to TU 22 plus PICK) and the hint 'Select a calendar service first to see available times.'" width="2880" height="1800" data-path="images/en/calendar/new-event.png" />
    </Frame>
  </Step>

  <Step title="Pick or create the client" icon="user">
    Type in **Client** to search by name or phone. Or press **+ New client**: **First name** and **Last name** are required, and you need a **Phone Number** or an **Email** — *at least one is required.*
  </Step>

  <Step title="Choose the service and appointment type" icon="layer-group">
    **Calendar Service** — any service if you're an Admin or View All. A professional with one service inherits it; with several, picks their **Specialty**.

    **Appointment Type** — **Call**, **In-Person** or **Video call**. Only the types the service allows are offered.
  </Step>

  <Step title="Assign to staff (Admins)" icon="users">
    **Assign to Staff** lists the members of that service who serve that type — *Filtered by the selected service and appointment type.* Leave **Auto-assign / Any available** and the service's allocation strategy picks the professional. View-All users always auto-assign; a professional books themselves.
  </Step>

  <Step title="Pick the day and time" icon="clock">
    **Day** — upcoming days only; **PICK** opens a date picker. **Available times** lists the real free slots (*Times in New York*) for that day, honouring hours, existing bookings, Google busy time and the service's booking rules.

    <Frame caption="Picking an available time for a new event">
      <img src="https://mintcdn.com/dialtu-0be120d3/4ZUrsSjBIO2Dd9Ez/images/en/calendar/new-event-times.png?fit=max&auto=format&n=4ZUrsSjBIO2Dd9Ez&q=85&s=0a9770e49f1c572a81294037e2ba29c2" alt="'New event' modal with client Liam Williams, Calendar Service General consultation, Appointment Type Video call selected, Assign to Staff 'Auto-assign / Any available', timezone America/New_York, day MO 21 selected in the day picker, Available times chips 9:00 AM, 9:30 AM, 10:00 AM, 10:30 AM, 11:00 AM and 11:30 AM (Times in New York, every 30 min), and Discard / Save buttons." width="2880" height="1800" data-path="images/en/calendar/new-event-times.png" />
    </Frame>

    <Note>
      *No available times for this day* means the service's duration doesn't fit in what's left — try another day or a shorter service.
    </Note>
  </Step>

  <Step title="Save" icon="circle-check">
    Press **Save**. You'll see *Event booked successfully* and the card appears with the grey **Manual** dot. Reminders are scheduled according to [Notifications](/en/calendar/notifications).
  </Step>
</Steps>

## What doesn't exist

* **Title, notes or extra questions** — only AI bookings carry them.
* **A custom duration** — the service's duration (or the block's slot length) decides.
* **A reminder picker** — reminder times are calendar-wide.
* **Booking in the past.**

## Next step

<Card title="Services" icon="layer-group" href="/en/calendar/services">
  What decides duration, colour and who gets the booking.
</Card>