> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dialtu.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reminders

> The WhatsApp reminder your calendar sends before an appointment

**Calendar → Settings → Notifications**. One channel — **WhatsApp** — one template, and up to three send times, for every appointment on the calendar.

<Frame caption="WhatsApp reminder settings for the calendar">
  <img src="https://mintcdn.com/dialtu-0be120d3/UaQ2FLS22C6WoFGi/images/en/calendar/notifications.png?fit=max&auto=format&n=UaQ2FLS22C6WoFGi&q=85&s=162732bf5373b366cf148bd0dfbf5f83" alt="Calendar Settings Notifications page showing the WhatsApp Business Account 'dialtu waba +15551477012 · 3 approved templates', a banner 'The Dialtu default template is not registered on dialtu waba' with a Register template button, the Reminder card (Not registered, toggle on) using the 'Dialtu default' template, and 'Send before appointment' chips with 1 hour and 1 day selected (2 of 3 chosen)." width="2880" height="1800" data-path="images/en/calendar/notifications.png" />
</Frame>

## Settings

| Setting                       | Options                                                            | Default                                               |
| ----------------------------- | ------------------------------------------------------------------ | ----------------------------------------------------- |
| **WhatsApp Business Account** | one of your connected accounts                                     | —                                                     |
| **Reminder** switch           | on / off                                                           | on                                                    |
| **Template**                  | **Dialtu default** or one of your own approved *Utility* templates | Dialtu default                                        |
| **Send before appointment**   | **30 minutes / 1 hour / 3 hours / 1 day / 2 days**, up to **3**    | none — *Pick at least one, or no reminders are sent.* |

<Note>
  Templates are approved per account, so changing the account changes which templates you can pick.
</Note>

### The Dialtu default template

A platform template, sent in the client's language automatically. Its status reads **Approved**, **Pending Meta review**, **Rejected by Meta** or **Not registered** — press **Register template** (or **Re-register**) to submit it to Meta on this account.

### Your own template

Pick any approved **Utility** template. Then **Fill in the placeholders**: bind each `{{n}}` to an appointment field — `client_first_name`, `client_full_name`, `professional`, `service`, `event_type`, `when` — or to **Fixed text**. Add a **Header image** if the template has one. **Preview** shows the result.

## How reminders behave

* Scheduled when the appointment is booked, for every chosen offset.
* *A reminder whose time has already passed when you book is skipped, not sent late.*
* Rescheduling reschedules them; cancelling cancels them.
* Sent as a WhatsApp template message on the account above; replies land in **Conversations** and are handled by the agent assigned to that account.
* **Send WhatsApp reminder** on a card's right-click menu sends one now, by hand.

<Note>
  Changing these settings needs **WhatsApp write** permission; without it you can see the page but not edit it.
</Note>

## What doesn't exist

* **SMS or email** reminders.
* **Per-appointment send times** — offsets are calendar-wide.
* **A confirmation message** at booking, or a reminder to the professional.
* **A reminder log** in the UI.

## Next step

<Card title="Google Calendar" icon="google" href="/en/calendar/google-calendar">
  Mirror bookings to a professional's own calendar.
</Card>