> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dialtu.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Action reference

> The nine actions a sequence can run

These are all the actions you can chain in a sequence. The ones that **consume credits** are marked.

| Action                    | What it does                            | Consumes credits           |
| ------------------------- | --------------------------------------- | -------------------------- |
| **Outbound call**         | Calls the customer with a voice agent   | **Yes**                    |
| **Send SMS chat**         | Opens an SMS conversation               | **Yes**                    |
| **Send WhatsApp message** | Sends a template to open a conversation | Not by Dialtu <sup>1</sup> |
| **Webhook**               | Calls an external URL                   | No                         |
| **Wait**                  | Pauses the sequence                     | No                         |
| **Move to stage**         | Moves the customer to another stage     | No                         |
| **Update client**         | Modifies contact fields                 | No                         |
| **Add tag**               | Adds a tag                              | No                         |
| **Remove tag**            | Removes a tag                           | No                         |

<sup>1</sup> WhatsApp templates are billed by **Meta directly to your account**, not by Dialtu. See the note at the end.

***

## Outbound call

Places a call with one of your voice agents. The sequence waits until the call ends.

**Main configuration:** agent, max duration, wait for greeting, record call, detect who answers, voicemail action (hang up, leave message, ignore), disposition tags, and request data.

**Retry block:** max retries, days between them, a time slot or a specific hour, and in which cases to retry (not answered, or certain disposition tags).

<Warning>
  Requires the customer to **have a phone number**. Without one, the action fails and takes the whole sequence with it.
</Warning>

<Note>
  The call is placed on behalf of the **user who created the pipeline**. If that person no longer exists in the organization, the action fails.

  The field label reads "Max Duration (minutes)", but the value is in **seconds** (300 = 5 minutes).
</Note>

***

## Send SMS chat

Opens an SMS conversation with an agent. By default the sequence **waits for it to finish** before continuing.

The **opening message** can be:

* **Static message** — the text you write, with client variables.

* **Generate with AI** — you write a prompt and the AI drafts the first SMS.

* **Static message** — the text you write, with variables like `{'{{'}first_name{'}}'}`.

* **Generate with AI** — you write a prompt and the AI drafts the first SMS.

If you leave it empty, the agent's default opening message is used.

***

## Send WhatsApp message

Sends an **approved template** to open a WhatsApp conversation.

**Configuration:** outbound WhatsApp agent, template, language code, template variables, and what to do **if a session is already active**: skip, send as text, or send as template.

<Note>
  Only templates **approved within the chosen agent's WhatsApp Business account** are shown. If you don't see yours, check that the agent has a phone number assigned and that the template is approved in that same account.
</Note>

<Warning>
  Although Dialtu doesn't charge you for the template, **sending still requires a credit balance** and respects your plan's daily and hourly limits. An account with no credits won't be able to send the template even though the message itself is free for Dialtu.
</Warning>

***

## Webhook

Makes an HTTP request to a URL of yours.

**Configuration:** URL, method, headers, body (visual builder or manual JSON), timeout in seconds, retry on failure, and authentication (none, basic, bearer, or header).

<Note>
  By default, **an error response from the server does not stop the sequence** — it's considered completed anyway. Enable *Retry on failure* if you want an error to count as a real failure.
</Note>

***

## Wait

Pauses the sequence. Two modes:

* **Fixed duration** — minutes, hours, or days.
* **Scheduled time** — a specific hour (`09:00`) on a relative day: same day, next day, next weekday, next Monday… or next week. With a timezone.

<Tip>
  There's no per-step delay. **Wait is the only way to separate two actions in time**; without it, everything immediate runs at once.
</Tip>

***

## Move to stage

Moves the customer to another stage in the same pipeline. Optionally cancels any sequences that were running.

<Warning>
  This action **immediately** fires the current stage's *On departure* events and the target's *On arrival* events. It's the usual way to create a loop by accident — see the warning in [Events and sequences](/en/salesflow/events-and-sequences).
</Warning>

***

## Update client

Modifies contact fields: first name, last name, email, company, phone, timezone, and area code. Any other field you define is stored as custom client data.

***

## Add tag / Remove tag

Adds or removes tags. If the tag doesn't exist, **Add tag creates it**. Removing a tag the customer doesn't have doesn't error.

<Tip>
  Tags are the bridge between pipelines: tag in one, and use that tag as an entry condition in another.
</Tip>

***

## WhatsApp billing

Dialtu **does not charge you** for sending WhatsApp templates. You connect your own WhatsApp Business account and **Meta bills you directly** for those conversations.

The only thing Dialtu charges for on WhatsApp is **AI-generated messages** during a conversation — not templates.

## Next step

<Card title="Lead assignment" icon="users" href="/en/salesflow/assignment">
  Automatically distribute leads across your team.
</Card>