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Before you start

At least one service with a member professional who has availability. See Services and Availability.
Calendar Admin, View All or View Own permission.

Steps

Open New Event

On the agenda, press + New Event.
'New event' modal titled 'Book an appointment on the calendar' with client Liam Williams filled in, an empty 'Select a service...' Calendar Service dropdown, Appointment Type buttons Call / In-Person / Video call, Assign to Staff 'Auto-assign / Any available', timezone America/New_York, a day picker (FR 18 to TU 22 plus PICK) and the hint 'Select a calendar service first to see available times.'

New event form before choosing a service

Pick or create the client

Type in Client to search by name or phone. Or press + New client: First name and Last name are required, and you need a Phone Number or an Emailat least one is required.

Choose the service and appointment type

Calendar Service — any service if you’re an Admin or View All. A professional with one service inherits it; with several, picks their Specialty.Appointment TypeCall, In-Person or Video call. Only the types the service allows are offered.

Assign to staff (Admins)

Assign to Staff lists the members of that service who serve that type — Filtered by the selected service and appointment type. Leave Auto-assign / Any available and the service’s allocation strategy picks the professional. View-All users always auto-assign; a professional books themselves.

Pick the day and time

Day — upcoming days only; PICK opens a date picker. Available times lists the real free slots (Times in New York) for that day, honouring hours, existing bookings, Google busy time and the service’s booking rules.
'New event' modal with client Liam Williams, Calendar Service General consultation, Appointment Type Video call selected, Assign to Staff 'Auto-assign / Any available', timezone America/New_York, day MO 21 selected in the day picker, Available times chips 9:00 AM, 9:30 AM, 10:00 AM, 10:30 AM, 11:00 AM and 11:30 AM (Times in New York, every 30 min), and Discard / Save buttons.

Picking an available time for a new event

No available times for this day means the service’s duration doesn’t fit in what’s left — try another day or a shorter service.

Save

Press Save. You’ll see Event booked successfully and the card appears with the grey Manual dot. Reminders are scheduled according to Notifications.

What doesn’t exist

  • Title, notes or extra questions — only AI bookings carry them.
  • A custom duration — the service’s duration (or the block’s slot length) decides.
  • A reminder picker — reminder times are calendar-wide.
  • Booking in the past.

Next step

Services

What decides duration, colour and who gets the booking.