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Whitelabel turns your Dialtu account into a platform of your own. You get your own branding, your own login page, your own pricing — and a separate organization for each client you serve. By the end of this page you’ll understand the two levels you’re working with, what’s kept apart between them, and what’s shared.
Organizations page listing eight organizations with their plan, credits, auto-refill state and status

The Organizations page, with its four tabs down the left

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The two levels

Your account

Where you work, and where you manage everything below. Your credits, your plans, your branding, your phone numbers.

An organization

One client. Its own users, its own plan, its own credit allowance, its own data.
Your own workspace behaves like an organization in most respects — it’s where your own agents, conversations and contacts live — but it’s the one place the Organizations menu is visible.
Becoming a whitelabel partner is not self-serve. Dialtu sets it up for you: your own database, your own login page, and your branding. Talk to your Dialtu contact to get started.Once you’re set up, creating organizations is entirely your own — no request needed.

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What’s separated

Each organization’s data is separated by the database itself, not by filtering in the app. Contacts, conversations, calls, agents, pipelines, phone numbers and users belonging to one organization are invisible from another.
A client of yours cannot see another client. They can’t see you, either — and they never see that Dialtu is underneath.
As the partner, you see metadata across your organizations: name, plan, credit balance, status, members, and pool activity. You don’t get a combined inbox or a cross-organization call list.
You can still open an organization’s workspace and work inside it — you’re a member of every organization you create. It’s a deliberate switch, not a shared view.

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What’s shared

Three things cross the boundary, and each surprises people:
Your Dialtu plan sets a ceiling on simultaneous calls, and every organization draws from it, plus your own workspace.Per-organization limits are sub-limits within that ceiling, and you’re allowed to oversubscribe them deliberately. Setting four organizations to 10 concurrent calls each does not give you 40 lines.
You hold a single pool. Each organization gets an allowance — a spending ceiling — and the pool is only drawn down as they actually consume.See Credits and the shared pool.
Numbers belong to you and are assigned to an organization, or pulled back. Deleting an organization does not release its number.

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Where everything lives

The Organizations page has four tabs: Organizations, Pool & Credits, Billing Plans and Phones.
The menu is only visible from your own workspace, and only with the right permissions. People inside an organization never see it — or the Customization settings.

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What’s in this section

Create and manage organizations

The wizard, the row actions, and switching between workspaces.

Credits and the shared pool

Topping up, granting allowances, and what happens when either runs out.

Billing plans

Build what you sell and set your margin.

Branding

Logo, colours, and the login page.

Domains

Your own web address, and sending email as you.

People and access

Inviting users, roles, and belonging to more than one organization.

Phone numbers

Assigning numbers to organizations and taking them back.

Troubleshooting

The things that actually go wrong, and what to do.

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A note on wording

You may still see the word subtenant in a few places — error messages, some toasts, the odd tooltip. It’s the old internal name for the same thing. Wherever you see it, read organization.