Organizations
An organization says Admin invite pending and nobody can sign in
An organization says Admin invite pending and nobody can sign in
The first admin’s invitation failed while the organization was being created. The
organization exists but its members are blocked from signing in entirely — this isn’t a
cosmetic warning.Fix: the row’s menu → Retry admin invite.
Creating an organization is refused
Creating an organization is refused
You’ve hit the maximum number of organizations on your own Dialtu plan. Your own workspace
doesn’t count toward the limit, so the number you see in the list is the number that counts.Fix: upgrade your plan, or delete an organization you no longer serve.
I deleted an organization but its phone number is gone too
I deleted an organization but its phone number is gone too
Deleting doesn’t release numbers. The number is still assigned to the deleted organization.Fix: contact Dialtu to recover it. Next time, move the number back to your pool
before deleting.
I need to rename an organization's slug
I need to rename an organization's slug
You can’t. The slug is fixed at creation; only the display name can change.Workaround: create a new organization with the right slug and move the users across.
There’s no data migration between organizations, so do this early or not at all.
Credits
A client says their AI has stopped responding
A client says their AI has stopped responding
Check their Credits column. At zero, all AI work stops — calls, WhatsApp and SMS
replies, Atlas, Salesflow’s orchestrator, Insight briefs.Fix: Grant or Refill their allowance, or wait for the monthly reset.
Granting an allowance is refused
Granting an allowance is refused
You need a default payment method on file, even though granting an allowance doesn’t
charge you.Fix: add a card to your account, then retry.
Credits I granted vanished at the start of the month
Credits I granted vanished at the start of the month
Working as designed, though it surprises everyone. The monthly refresh resets the
allowance to the plan’s included credits — it doesn’t add to it. A one-off grant made
mid-cycle is overwritten, and unused credits don’t carry over.If you need a permanent increase, move that organization to a plan with more included
credits rather than granting extra each month.
My pool went negative
My pool went negative
Your organizations kept working after the pool emptied — Dialtu doesn’t cut clients off
mid-conversation. The usage shows in your feed as Usage — pool exhausted and the amount
is owed.Fix: top up. Then set auto-refill so it doesn’t recur — and check whether you hit your
auto-refill monthly cap, which silently stops the top-ups.
Auto-refill has stopped firing
Auto-refill has stopped firing
Most likely the monthly cap. Look for an Auto-refill capped entry in the pool feed.Also check: the threshold has to be lower than the target, and a card must be on file.
Domains
My domain is stuck at Deploying CDN
My domain is stuck at Deploying CDN
Nearly always the second DNS record. The certificate validates off the first one, so
setup gets that far with only one record in place — then waits indefinitely for the alias
record pointing at the CDN.Fix: add the second CNAME. Deployment finishes 5–15 minutes after it resolves.
My domain setup says Failed
My domain setup says Failed
The DNS records weren’t found within 72 hours.Fix: add the records, then Check status — it resets and retries. You don’t need to
start over.
My registrar won't accept a CNAME on my main domain
My registrar won't accept a CNAME on my main domain
Expected — most registrars reject CNAMEs at the apex.Fix: use a subdomain like
app.yourcompany.com. Only override this if your DNS provider
supports CNAME flattening or ALIAS records.Invitations still link to the dialtu.com address
Invitations still link to the dialtu.com address
The switch happens when the domain goes Live, not when you add it.
People
I can't set someone's role
I can't set someone's role
They haven’t signed in yet. Roles can only be assigned after a first sign-in — until then
they show as Pending sign-in.Fix: wait for them to accept, then set the role.
An invitation never arrived
An invitation never arrived
Three common causes:
- They already have an account on your platform — no email is sent; the workspace just appears in their switcher.
- The link expired — they last 72 hours. Resend it.
- A sandbox warning on your Sending domain tab means delivery to new recipients is limited. Contact Dialtu.
Password reset ends on an error page
Password reset ends on an error page
A known rough edge. The password has usually been changed successfully despite the error.Fix: go to your dashboard address directly and sign in with the new password, rather
than following the link on the error page.
Someone isn't in the member list
Someone isn't in the member list
Either they were removed and haven’t signed in since — they reappear after their next
login — or they haven’t accepted their invitation yet and you’re looking at the wrong list.
Capacity
Calls are being rejected even though limits look fine
Calls are being rejected even though limits look fine
Concurrent calls are one shared pool across all your organizations plus your own
workspace. Per-organization limits divide that pool; they don’t add to it.If four organizations are each set to 10 and your plan allows 20, you are deliberately
oversubscribed — and on a busy afternoon, calls will be turned away.Fix: upgrade your plan for real capacity, or lower the per-organization limits so they
fit within it.
Branding
My login page is still Dialtu purple
My login page is still Dialtu purple
Nothing is pre-filled — new accounts start on default colours with no logo.Fix: Settings → Customization. Set the theme and upload a logo. Both push to the login
page automatically.
My favicon shows in the app but not on the login page
My favicon shows in the app but not on the login page
A known limitation. The favicon currently applies to the dashboard tab only, despite the
panel implying otherwise. Nothing you can do — the logo and colours do reach the login page.
A client wants their own logo inside their workspace
A client wants their own logo inside their workspace
Not possible. Organizations inherit your brand — that’s the point of the model. There’s no
per-organization branding.
Still stuck
Contact support
Include the organization name and, where relevant, what the status column says.