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Turn on Google Meet for a service and every appointment booked into it gets a Meet link — created on the professional’s Google Calendar and sent to the client on WhatsApp. It works for every booking source: by hand, by an AI agent, through the API or by Atlas.

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Before you start

At least one member of the service has Google Calendar connected — Calendar → Settings → Profiles → (their profile) → Calendar Sync. See Google Calendar. Until then the checkbox is disabled.
The Google Meet reminder template is registered on your WhatsApp account — Calendar → Settings → Notifications, row Reminder with Google Meet. Until Meta approves it, reminders go out without the link. See Notifications.
Calendar Admin permission, to edit the service.

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Turn it on

Open the service

Calendar → Settings → Manage Services → edit icon on the service.

Tick the checkbox

Scroll to Google Meet — Applies only to this service, for every appointment type. — and tick Create a Google Meet link for every appointment.
Telemedicine service editor with the Google Meet section and 'Create a Google Meet link for every appointment' ticked.

Google Meet turned on for a service

Read the warnings

  • Without Google Calendar connected, bookings with {names} won’t get a Meet link. — those members need to connect their own Google Calendar.
  • WhatsApp reminders are off, so clients only get the link from the AI agent when they book. — turn the Reminder on in Notifications.

Save

Save Changes. New bookings get a link from now on.
Dermatology service editor with the Google Meet checkbox greyed out and the hint 'Available once a team member of this service connects Google Calendar (Calendar → Settings → Profiles → Calendar Sync).'

The checkbox is locked until a member connects Google Calendar

The link is created on the appointment’s own professional’s Google Calendar. If that professional hasn’t connected Google, their appointments get no link — even with the box ticked and other members connected.

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What the client gets

The client gets the link on WhatsApp only: The client is never added as a guest on the Google event and gets no Google email. When they open the link, Google shows Ask to join; the professional admits them from the call.
An appointment booked by hand or through the API gets its link from the reminder only — make sure the Reminder is on and has at least one send time.

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Where you see it

Appointment window for Noah Davis's Telemedicine appointment, Confirmed, with a 'Join Google Meet · meet.google.com/abc-defg-hij' line and a copy button in the header, above Members and Details.

An appointment with a Google Meet link

  • Appointment window — Join Google Meet in the header, plus a copy button (Copy Meet link → Meet link copied).
  • The professional’s Google Calendar — the event carries the Meet link as usual.
  • Accepted co-professionals — their own Google copy of the event.

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Check that it works

  • Book a test appointment into the service with a connected professional.
  • Open it on the agenda: the header shows Join Google Meet.
  • In Notifications, Reminder with Google Meet reads Approved.

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What doesn’t exist

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Next step

Waiting lists

When there’s no slot to offer.