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A voice agent answers and places phone calls using AI. It listens, replies out loud, runs actions mid-call — querying your system, booking an appointment, transferring to a person — and when it hangs up it leaves the conversation classified and transcribed.
📷 Screenshot needed — the full voice agent editor, showing the three columns.Save to /images/en/voice-agents/editor-overview.png

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The engine: Aurora

New voice agents use the Aurora engine. It’s the only one available: the previous engine, Solara, is marked Not available when creating an agent and remains active only for agents that already used it. This whole section describes Aurora agents.

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What a voice agent can do

Answer inbound calls

With time-based routing: several agents can share one number as long as their hours don’t overlap.

Place calls

From campaigns, from Salesflow, or one at a time.

Run actions

Call an API, book on your calendar, transfer the call, hang up — or even send a WhatsApp mid-call.

Classify and extract

On hang-up it tags the call, can create the contact automatically, and can detect whether follow-up is needed.

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The editor at a glance

Creating or opening an agent drops you straight into the editor. There’s no step-by-step wizard — it’s a single screen with three columns. The top bar holds the name, the Active / Paused state, the estimated per-minute price, and the FAQ, Tools and AI Features buttons. Both side columns collapse, and the editor remembers how you left them.

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What to know before you start

Saving publishes immediately. There is no server-side draft: the moment you press Update Agent, the agent in production changes.The Draft saved chip you see in the editor is an autosave in your browser, not a server-side version. It only stops you losing your typing if you close the tab.
There’s also no version history — you can’t roll back to an earlier configuration. If you’re making big changes to an agent that’s handling live calls, consider duplicating it and working on the copy.

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Suggested path

Create your first voice agent

The minimum fields to get an agent that can call.

The prompt and variables

How you instruct it and how to personalise per customer.

Voice, call and AI features

Language, voice, silence, voicemail, and post-call extraction.

Tools

The seven tool types and how they attach to an agent.

Test and activate

The test panel and how an agent goes live.

Phone numbers

How to get the number the agent needs in order to call.