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Billing plans are where you decide what your organizations get and what it costs them. You author them yourself, they exist only in your account, and the prices are yours to set.
Billing Plans tab with three plan cards showing feature badges, monthly price, included credits and voice rate

One card per plan, with its features, price and headline rates

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How pricing works

Dialtu charges you a wholesale rate. You set a retail rate for your organizations. The difference is your margin, and the plan editor shows it while you type.
Retail can never go below wholesale. Every rate field has a floor, labelled with your own cost, and the plan won’t save if you go under it.
Your wholesale rates are set by Dialtu for your account specifically. You can see them in the plan editor — they’re shown as Your cost next to each field — but you can’t change them.

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Creating a plan

Organizations → Billing Plans → Create billing plan. A three-step editor.

Name and headline price

A name and description your organizations will see, plus:
  • Monthly price ($) — informational only. Dialtu never charges your organizations; you bill them yourself, outside the platform.
  • Monthly credits included — the allowance the plan grants each cycle. This one is real, and it’s what the monthly reset sets the balance to.
Plan editor step 1 with plan name, description, monthly price and monthly credits included

Step 1 — what the plan is called and what it includes

Choose the features

Four cards, all on by default — Voice Agents, SMS, WhatsApp and Insight Agents. Click to toggle.
A feature you switch off is hidden entirely from organizations on that plan — not shown-but-disabled. This is what makes real tiering possible.
Plan editor step 2 with Voice Agents, SMS, WhatsApp and Insight Agents all selected

Step 2 — click a card to include or exclude that product

Set the rates

One tab per rate-bearing feature you enabled — Voice, SMS, WhatsApp. Insight Agents has no rates, so it produces no tab.Each tab holds a grid with one row per AI model, showing Your cost, your price, and a live Margin badge. Every field starts pre-filled at your wholesale floor, so a plan is valid from the moment you open it — you’re marking up from cost, not building from zero.Two tabs add flat fields on top of the grid:
  • Voice — minimum credits per call
  • SMS — credits per base SMS, and per AI-completion SMS
Some costs sit outside your plan entirely. Premium voice engines carry a per-minute surcharge, and phone numbers carry carrier costs — monthly, per call minute, and per SMS. Both are billed on top of the rates you set here.
Plan editor rates step with the Voice tab open, showing engine models with your cost, credits per minute and a margin badge

Your cost on the left, your price in the middle, your margin on the right

In the shot above every price still sits exactly at cost, so each margin badge reads +0.00 cr · 0%. That’s the starting state of a new plan — raise a price and the badge turns green with the difference.

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What you can’t set

Phone rates are visible from the Phones tab, but the modal is read-only: “Rates are managed by the platform and are not editable here.”

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Editing, deactivating, deleting

Each plan card carries three actions, and the middle one is the useful one:
Deactivate is what you usually want when you retire a plan. It stops new sales without touching the clients already on it. Tick Show inactive to see deactivated plans again.
Changes to included credits take effect at the next monthly reset, not immediately.
A plan in use can’t be deleted. You’ll get “Plan is still assigned to organizations. Reassign them first.” Move every organization onto another plan before deleting.

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Your own plan

The plan attached to your own workspace is your Dialtu tier — Solo, Starter, Pro or Enterprise — not one of yours. It doesn’t appear in this catalogue, and it’s what sets your wholesale rates and your maximum number of organizations.

Credits and the shared pool

How the money actually moves once a plan is assigned.