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Phone numbers sit in your pool, not in your clients’ accounts. You assign one to an organization so it can make and receive calls, and you can take it back.
Phone Pool tab listing numbers with their owning organization or an Available pill, the agent count, a costs button and a Transfer button

Every number you own, who holds it, and how many agents rely on it

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Getting a number

You request numbers from Dialtu — there’s no self-serve purchase, for you or for your organizations. Your clients can’t buy their own; every number comes through you.
Write to support@dialtu.com, or use the support channel your plan includes, with the country and area code, whether it’s for voice, SMS or both, and how many you need. The number appears in your Phones tab once it’s ready.
You pay exactly what any Dialtu customer pays for that number. Being a partner doesn’t change the price — there’s no wholesale rate on numbers and no markup you can apply. The monthly fee, any one-off setup fee, and the per-minute and per-message carrier costs are the standard rates for that country.
The credits come out of your account when the number is provisioned, and the monthly fee recurs from then on. Cancelling a number is also a support request.

How phone numbers work

Countries, carriers, and the three costs a number carries.

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Assigning and reclaiming

Organizations → Phones. Each number shows where it sits — Available if unassigned, or the organization holding it — plus how many agents are using it and a link to its rates. Transfer moves it to any of three destinations:

Your own workspace

Keep it for yourself.

Pool (unassigned)

Hand it back. Only offered if it currently has an owner.

Another organization

Any active organization except its current one.
Transfer phone number modal moving a number to another organization, with a note that no agent is using it

Pick a destination, and the dialog tells you what it will affect

The dialog tells you what will break. If any agents are using the number, it lists them by name and organization before you confirm — that list is the whole reason to open it. When nothing depends on the number, you get the quiet confirmation shown above instead.
There’s no second confirmation. Clicking Transfer executes immediately, even when agents are shown as affected. The change takes effect at once.

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You pay for numbers, not your clients

Monthly and setup fees for phone numbers are always billed to you, under your own workspace — never to the organization holding the number.
That’s deliberate: numbers are yours. Recovering the cost from your client is part of what you charge them, outside the platform.

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Rates

Call and message rates for numbers are platform-managed and pass-through — you can view them, but unlike your billing plans you can’t mark them up inside the product.
The rates modal states this directly: “Rates are managed by the platform and are not editable here.”

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Two things to watch

The number stays assigned to an organization that no longer appears in your list. Move it back to your pool before you delete.
There’s no sharing a number between two organizations. If two clients need to be reachable, they need a number each.

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Next step

People and access

Who gets into which organization, and what they can do there.