Choose how to onboard your number and what each mode means
When you connect an account, Dialtu asks how you want to onboard it. The choice matters: it
determines whether you can keep using the WhatsApp app on the phone.
Choose Coexistence if your team already uses the number from the phone and you don’t want
to lose that way of working. This is the common case when automating an existing number.Choose Cloud API if you’re dedicating a new number to automation, especially if you plan
high-volume outbound campaigns.
Coexistence requires keeping the app alive. If the phone is lost, wiped, or simply nobody
opens the app for more than 14 days, the connection can drop. If nobody on your team will use
that phone regularly, Cloud API is more robust.
The connected account’s detail view has a Change onboarding mode button.
If you don’t see this window when connecting and go straight to Meta, your account is enabled
for Cloud API only. Contact support if you need Coexistence.
